How it works?
Learn how easy it is to initiate a remote session using AIRe Link. The process is seamless, ensuring a hassle-free experience from both sides.
Developed for fast and high-quality service
Meet AIRe Link – The specialized tool for service technicians. Developed by Konica Minolta based on years of experience with our European team of 4,000+ technicians. We’ve assisted hundreds of thousands of customers even in the form of real-time remote visual support. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.
Customer testimonials
Customer testimonials
Giovanni Fiorino
Data Analyst, Konica Minolta B.S. Italia Spa
AIRe Link is easy to use, user friendly and powerful.
David Burian
Head of Service, Bruker
AIRe Link solution is easy to use and provides excellent quality of video and audio. It helps us to solve issues remotely.
Kevin Archer
Technical Product Specialist, Konica Minolta Business Solutions UK Ltd
AIRe Link enabled me to guide remotely our field engineer to fix cyan issue on the customer’s production printer.
Heiko Garrelts
Head of After Sales, Nerak GmbH Fördertechnik
Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
Francesco Santoli
Co-Founder & Manager, Net Solution Srl.
With the help of AIRe Link, many interventions that - in the past - could not be explained over the phone, can now be solved efficiently, through...
Iván Barquero Majuelos
Technical Support, Konica Minolta Spain
AIRe Link helped me solve a real issue with an office printer by guiding the customer’s administrator. The audio and video quality was very good.
Tomáš Valla
Service Manager, VELTEKO s.r.o.
Thanks to AIRe Link, we are providing fast and high-quality remote service of our high-tech vertical packaging machines to our customers worldwide.
Andreas Feldkaemper
Services Manager, Konica Minolta Business Solutions Europe GmbH
AIRe Link helped me a lot when checking some defects during kitting procedure.
Rytis Grigaravicius
IT Manager, Konica Minolta Baltics
Our experience with AIRe Link is very positive. We are going to use it in our service and ITS departments.
Choose a professional tool for your success
Successful approaches demand professional tools. Common communication platforms lack the features needed for remote assistance. But with AIRe Link, you gain access to our remote toolbox features. What more, AIRe Link is even compatible with RealWear smart glasses, enabling hands-free work.
Charge more for advanced services
With AIRe Link you can shorten the resolution period, assist customers in real time, and provide remote maintenance beyond the standard. Turn AIRe Link into your sales opportunity, offer extra paid services or raise your service costs in-line with the value you provide.
AIRe Link – an innovation, which collects awards
We are proud that AIRe Link has been awarded by Keypoint Intelligence the prestigious Buyers Lab (BLI) 2022 Pick Award for being an excellent tool for long-distance visual support.
With this award Keypoint Intelligence acknowledges that:
- AIRe Link allows the spread of information through out the whole organization.
- Reduces downtime of production presses, printers, and multifunctional devices.
- Is a useful helper for decentralized workers.
- Helps preserve and pass on the knowledge of experienced service technicians to new employees.
- Allows you to carrying out of a variety of operations remotely, meaning that employees can cooperate in many different ways.
So far and yet so close: AIRe Link usage at Konica Minolta UK
In the summer of 2020, in the midst of the Coronavirus pandemic, Konica Minolta’s priorities were the health and safety of its employees, customers and partners as well as maintaining delivery and support of customer services, despite government lockdown restrictions. It identified ‘Remote Visual Support’ as an emerging technology that would support its strategic shift to a Remote by Default approach for both solution deployment and support. AIRe Link was successfully piloted for different use cases and then adopted as one of its remote support platforms so is now used as standard.
Bruker success story
Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use.
Send out session invitation link
The remote assistant sends an email or SMS invitation for joining an AIRe Link session.
Establish the connection
Customers simply click the invitation link to join the session, without any app installation.
Start real-time visual support
The remote assistant can see what the customer sees so can guide them visually.
With AIRe Link you can
Connect smart glasses RealWear and keep your hands free
Help junior technicians learn how to deal with difficult problems
Instantly initiate remote assistance without downloading any app
Find out what the problem is in advance – even before you send out the technicians
Solve up to 80% of common issues remotely
